My stay at the hotel was a mix of highs and lows. The rooms were spacious and clean, equipped with full kitchen facilities, but they often had a damp smell and lacked proper ventilation. The service was top-notch, with the friendly staff going out of their way to accommodate my needs. The location was convenient, close to both Surfers and Broadbeach, with easy access to public transport. Unfortunately, the dining experience fell short with cold service and long waits for food.
Rooms
7.0
The rooms were spacious and clean, with great facilities and amenities.
Service
9.0
The staff were extremely friendly and attentive, especially in providing a ground floor apartment for our mobility needs.
Location
8.0
The location was really good, situated between Surfers and Broadbeach, with easy access to the tram stop.
Dining
5.0
The dining experience was disappointing, with cold service and delayed food delivery.
Facilities
6.0
The hotel provided good facilities, but airflow in the rooms could be improved.
Arthur
United Kingdom,
July
2023
8.2/10
The hotel offers clean, spacious, and well-equipped rooms at good value, despite minor wear and tear issues. The service is attentive and quick to respond to needs. The location is convenient, close to key attractions and public transportation. The dining options are practical for saving time and money, though with some room for improvement.
Rooms
8.0
The room was clean, spacious, comfortable, and well-equipped.
Service
9.0
The service was attentive and responsive.
Location
9.0
The location is great, with easy access to key attractions and public transportation.
Dining
7.0
The dining options were convenient for saving money and time.
Facilities
8.0
The facilities were well-maintained and practical.
Simon
United Kingdom,
June
2023
7.0/10
The hotel is in a great location with a convenient 2-minute walk to the lite rail, offering everything you need at a good price. The rooms are excellent and fun-looking, but unfortunately, there is no air conditioner. The pool and spa are great, though a bit cool for swimming during certain times. A slight downside is the presence of dents and marks in the apartment.
Rooms
8.0
The rooms are excellent and have a fun look, but there is no air conditioner.
Service
7.0
However, heating is not available after hours.
Location
9.0
The location is great, well-priced, and offers everything you need. The pool and spa are fantastic amenities, albeit a bit cool for swimming at times. It's in a quiet neighborhood with a quick Lite rail access every 8 to 10 minutes.
Dining
5.0
The dining experience was challenging with cold frozen drinks and no service at dinner, leaving us hungry after a long wait.
Facilities
7.0
The pool and spa facilities are great but swimming might be a bit chilly at times. There are some dents and marks in the apartment, especially outside of kitchen cupboards and handles.
modern
cool pool
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